Refund Policy

At Bouncy4Kids, we strive to provide excellent services and ensure customer satisfaction. However, we understand that sometimes plans change. This Refund Policy outlines our guidelines regarding cancellations and refunds.

1. Booking Confirmation
A booking is considered confirmed only after full payment is received. Upon confirmation, you will receive a booking confirmation email detailing your selected services and event date.

2. Cancellation Policy

• More than 14 Days Before Event: If you cancel your booking more than 14 days before your scheduled event, you are eligible for a full refund.
• 7 to 14 Days Before Event: Cancellations made between 7 to 14 days before the event will incur a 50% cancellation fee, and you will receive a refund of 50% of your total payment.
• Less than 7 Days Before Event: Unfortunately, cancellations made less than 7 days before the event are non-refundable.

3. Rescheduling Policy
If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. No rescheduling fees will apply if the change is made more than 14 days prior to the event. For rescheduling requests made within 14 days of the event, standard cancellation fees may apply.

4. Weather Policy
In the event of inclement weather, we prioritize safety. If weather conditions make it unsafe to proceed with the event, we will contact you to discuss rescheduling options. If rescheduling is not possible, you will receive a full refund.

5. Damages and Missing Equipment
If any equipment is damaged or goes missing during your event, you may be charged for repair or replacement costs.